"I RARELY comment back on items like this, but I felt the need to in this case. I was travelling with a group of FireFighters to participate in the Fallen FireFighters Memorial in Colorado Springs. On a little off-road adventure I managed to pick-up a fencing staple in my rear tire. This wasn't noticed until late Saturday morning, the DAY OF the Memorial. I called the Dealership via Yamaha Dealership Locator. Once i explained my situation about being "on the road" and time was "extremely limited" with participating in the Memorial, they assured me that I would be taken care of. Once I did arrive, I can honestly say my experience was nothing less than professional, courteous, friendly, knowledgeable, .... and any other adjective you could put in there. Honestly..... class act. Dano picked up on something extra and took the time to fix it for me free of cost. Trey, Dano and Jim were stellar, treated me/us like we were friends from eons ago. My wait int he showroom was met with an extremely knowledgeable sales rep (sorry I forget your name!!). GREAT chat!! I was out the door in under 2hrs. We chatted in the Service Dept. for few minutes about life in general. On my next visit to Colorado Springs, I actually will have to make it a point to stop in and remind them of their professionalism but mostly to say HI.
If Jim could send me a personal email, I would love to contact him. He gave me some personal information that I lost. My wallet skipped along the 94 somewhere and vanished! LOL.... Never rush a fuel stop...lol"
Mark Matthews - Dundas